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Contact Neo Financial Customer Service

How to Reach a Person at Neo Financial

Verified Contact Information

Toll-Free Number:

  • 1-855-636-2265
Call customer service
Send Message

Customer Service:

  • +1 867 322 4427
    Neo Store

Neo Financial Emails:

Complaints/ Feedback
Customer Service
Legal
Privacy Inquiries

Neo Financial Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Neo Financial Phone Number
+1 867 322 4427
Average Hold Time
00:07:33
Average Calls duration
6 minutes
Most Popular Neo Financial Email Address
support@neofinancial.com
Neo Financial Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Neo Financial Customer Service?

Most Popular Number:

(855) 636-2265
Total calls: 511 Issues resolved: 25 Last call: May 12, 2026

The Neo Financial phone number for customer service inquiries is 1-855-636-2265. Customers from Canada can reach the Help Center representatives at 1-867-322-4427. You can use these numbers to learn more about the company and its services. The Neo Financial support advisors will answer your questions about credit programs, investment opportunities, and plans offered by the company. You can also file a complaint or share feedback using these phone lines. If you experience difficulties accessing the website or logging into your account, the customer care assistants will be ready to help. You can also discuss the Privacy Policy questions with the Data Protection Officer via the mentioned numbers.

The Neo Financial email for general information is support@neofinancial.com. You can send your questions, concerns, and compliments to this address, and the customer care agent will get in touch with you to provide the required information. The same email can be used should you need assistance managing your account, activating your physical card, or resetting your account password. If you want to file a complaint, email it to complaints@neofinancial.com. The Help Center representatives will contact you to offer ways to resolve the issue as soon as they investigate your case. The Privacy Policy inquiries and Data Protection requests can be sent to the Data Protection Officer at privacy@neofinancial.com.

The Neo Financial office address to reach official representatives at the company’s headquarters is Neo Financial Technologies Inc., 400 - 200 8 Ave SW, Calgary, Alberta T2P 1B5, Canada. You can send official notices, requests, and other documentation to this office. The Neo Financial customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this address. You will get a response with answers to your questions or instructions to solve your problem as soon as the Help Center agents study your matter. The same address can be used to discuss the Privacy Policy and Data Protection inquiries.

You can visit www.neofinancial.com whenever you need to reach the customer service team. Log into your account, find the Support tab at the top of the main page, and select the Contact option. You can use the live chat feature in the bottom right corner of the screen to discuss your inquiry with the customer care agent. Click the icon and type your question to start the conversation with the virtual assistant. The chatbot will answer simple questions, help troubleshoot your issue, or connect you with the live operator. The support advisor is available via live chat daily between 7 a.m. and 8 p.m. MT.

PissedConsumer Club

Contact Information

Neo Financial Website:

Neo Financial Help Center:

Corporate Office Address:

Neo Financial Technologies Inc.
400 - 200 8 Ave SW
Calgary, Alberta T2P 1B5
Canada

Summary of Neo Financial Customer Service Calls

1.2K TOTAL
CALLS
06:29 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Neo Financial?

Payments and Charges Question:

  • “Credit card review”
  • “Unknown charge”
  • “Fraudulous account with neo financi”

Cards Question:

  • “To Cxl my card”
  • “I was applying for your card but it’s telling me I already have a login information”
  • “Lost card”

Account Question:

  • “I need help resetting my account, my email got hacked an I have a new one but can't access my neo account, I need a new card”
  • “Frozen acct”
  • “Change phone number”

Request for Information Question:

  • “Update phone number and email”
  • “Need to talk about a dispute on my account”
  • “Help with payment”

Activation/ Cancellation Question:

  • “Cancel card!!!”
  • “To cancel my card”
  • “Cancel card”

Product/ Service Question:

  • “Hello a scamer its trying to purchase a bill from my neo financial by the name google services Halifax can they attempt for 2 times”
  • “I have a problem with activate my card”
  • “I need to freeze my neo card until next month because i cannot afford the payments for a card i am not using”

Return/ Replace Question:

  • “Someone changed my phone number”
  • “To change my number on my account and find out about the transfers”
  • “Change my phone number”

Shipping and Delivery Question:

  • “Not received refund”
  • “Wrong address”
  • “I did not receive my physical card”

Refund Question:

  • “Refund”
  • “Refund for non purchase”
  • “E-transfer refund”

Staff Question:

  • “Poor service”
  • “Hard to reach customers service and need to talk to a person”
  • “Service enquiry”

Employment Question:

  • “Salary deposit”

Other Question:

  • “They deduct my acc”
  • “Your bank is fuck3d”
  • “Never sent me all my money”

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