Neo Financial
Neo Financial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neo Financial has a 2.5 star rating from 53 reviews and 29% would likely recommend. Neo Financial reviews frequently note poor reliability and a high price level, with many consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Expect long wait times for customer service; document ID and transaction details before contacting support.
- Allow extra time for refunds and deposits; many ask Neo Financial for a refund as a resolution.
- Use online chat and email but keep records in case phone support is unavailable.
Negative Feedback / Risk Areas
- Recurring customer complaints about awful customer service, dropped calls, and no live phone support.
- Account freezes, login issues, pending deposits and delayed refunds reported often.
- Security incidents and unauthorized transactions raised serious concerns.
Positive Feedback
Cash back feature and occasional helpful, patient representatives are noted by some customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neo Financial has a 2.5 star rating from 53 reviews and 29% would likely recommend. Neo Financial reviews frequently note poor reliability and a high price level, with many consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Expect long wait times for customer service; document ID and transaction details before contacting support.
- Allow extra time for refunds and deposits; many ask Neo Financial for a refund as a resolution.
- Use online chat and email but keep records in case phone support is unavailable.
Negative Feedback / Risk Areas
- Recurring customer complaints about awful customer service, dropped calls, and no live phone support.
- Account freezes, login issues, pending deposits and delayed refunds reported often.
- Security incidents and unauthorized transactions raised serious concerns.
Positive Feedback
Cash back feature and occasional helpful, patient representatives are noted by some customers.
Media from reviews
Toronto, Ontario
Excellent service
Very satisfied with the service. It was prompt. Call was immediately answered and the response was appreciated.
Ottawa, Ontario
I got scammed
Someone had my username and password login and took 21520 from my BMO bank.
My email is vivienne_winter@***.com.
Name: Wei Xiao.
Please block this unauthorized transaction.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Give up on ever trying to get ahold of him on the phone cuz I swear I've already just got hung up on three times from the number off of here You're ringing ring ring and hang up on you and any other n
- - No phone support; contact is via the website.
- - There is no one to discuss problems.
- - Keep your money in your pocket.
They suck there's no number to call to talk to anybody everything they do website even what they can do with the website well use your imagination and don't waste your time because they're idiots they don't answer their phones you give them money How you supposed to know what's in your bank account And if you have a problem there's no one to talk to to discuss it keep your money in your pocket It's safer there or if you want to give it away you can just give it to me instead of then there are no good that's simple Go ahead try and get a hold of please go to our website yeah go to the website because I don't want to talk to you because they know what's coming and they can't explain it I don't think you got a couple of people working with them anyway sitting at home with your feet up and the headset on counting the money that's yours not theirs well if there's now lol I don't find very funny but we'll see what a CBC marketplace thinks never deal with these guys never deal with him.
Preferred solution: I would like for people to stop dealing with him cuz I'm telling you right now when you get your statement and something wrong good luck getting a hold of him
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
Poor customer service response. They will not deal with proper telephone responses.
- - Telephonic support is blocked and the site is hard to use.
- - Cut-up card was used; I want to terminate it now and can't find the number.
Negative. Any attempt to deal with my issue telephonically was shut down which is ridiculous.
It is far too complicated for me to bother chatting with anyone. I have tried to contact telephonically but your overall site is rubbish.
I have made the point that I have not used this card for months as I had cut it up. However, apparently, someone has acquired my number which, bizarrely, they have been using and paying for. This last bill for which I am not responsible has been sitting there unpaid as I refuse to pay for purchases I have not made.
And suddenly, my account has been unlocked as whoever has taken over this account has made the payment. It was not me! And now, this person is free to start racking up new purchases. This complicated situation is one that I would have preferred to discuss in person but your rubbish site will not allow me to do so.
I wish to terminate my card for obvious reasons NOW.
I HAVE NO IDEA WHAT THE NUMBER IS AS THE CUT UP PIECES ARE LONG GONE MONTHS AGO. FIX THIS.
Surrey, British Columbia
Your bank is fuck3d
She hung up on me. Fix your *** bank *** *** your bank and all its ***
Your bank is absolutely trash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour code sending is driving me crazy I can’t even login. It’s ridiculous.
I can't even call you without an email and I've tried everything to get back in. It's just too much!
If I didn't finish my application, then close the account! I'll start over!
Preferred solution: A credit card !!!!!! Without a code password nightmare!!!!!
User's recommendation: Dont start ANYTHING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surrey, British Columbia
Regarding logine issu
Im not able to login you *** neo account. And i also unable to contact for support . Nobody response for my call
Dorval, Quebec
I am trying to cancel my NEO account...
- - Customer reports long phone wait times and no live agent.
- - Requests immediate cancellation, a callback, and states intent not to pay to close.
The situation was finally resolved to my satisfaction.
I am trying to cancel my NEO account and have been on the phone all day trying to get someone to assist me. Your customer service is HORRIBLE.
No assistance no live voice!!! I want to cancel my account AS SOON AS POSSIBLE. Please have someone call me as soon as possible and I do not intend to pay the amount to close my account. I have never seen such bad service !!!
Ridiculous to keep people on the phone. Is anyone picking up the phone.
User's recommendation: Should not try to contact customer service.
Saint Johns, Newfoundland And Labrador
Poor service
Resolved but poorEnglish could nt understand Wilson my wife said the same.Have reps who can speak good English.
He did notanswerwhy I am getting the maximim cash back on Restaurant purchases.
Victoria Harbour, Ontario
Accualy I wasn’t able to reach the assistance . I would like to close my Neo account. You put a good title “pissedconsumer. I guess you’re patronizing customers .
- - Accidentally said yes to talking to a rep; no contact was made.
- - An email felt patronizing and closing the Neo account is hard and time consuming.
I accidentally pressed yes on a question if I talked to a customer representative. No I didnt get in touch.
Whatever
You are right when you send me an email pissedcustomer what a heck
You are patronizing customers. I wanted to close my Neo account, I will not use it anymore and its extremely hard to do that and frustrating and time consuming .
Jerez De La Frontera, Cadiz
So far they took my money and have given me nothing.
No communication just money taken no communication. Its been 1 week.
No email no acknowledgment that things are in progress. Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glovertown, Newfoundland And Labrador
Failed Statement upload
- - Company seems good overall.
- - Link verification by the lender's authorized system is failing regularly with no explanation or fix.
Company seems good overall, but trying to get a link verified by a lender who wants to see my bank account through their authorized system is failing regularly. Nobody can give me an explanation or fixed the problem.
Grand Falls-Windsor, Newfoundland And Labrador
Lost my email about my loan that is pending via etransfer through rbc
- - User deleted mail and trash from their email.
- - They request the information be sent back.
Deleted my mail and trash from email without thinking. Was wondering if you could please send back the information ty
Pmaltais90@***.com
26-08-77
23 Kingston av Moncton nb e1e 4p1
506987****
Ty
User's recommendation: At least give a call back. I’m awaiting for this. Starting to think it’s a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Alberni, British Columbia
Deposit still pending for 10 days still at zero balance on my neo card
- - Money was taken from my bank, but still pending after 10 days.
- - Told it would take 1 day, then 3 days, yet 10 days passed with zero balance.
Why is my money still pending even after 10 days. When the money was taken out of my bank account.
I was told it'll take a day and that I can use it digitally. I messaged again n got told 3 days it's been 10 days and still says pending.
I put a big deposit cause it asked what I'd want my limit to be. Still says zero balance..
- Idk
- Wait so long for your own money
Preferred solution: My money released and my Neo card
User's recommendation: Don't apply if you you don't want to wait a long time for the release of your own money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Card was frozen
My card has been frozen. So I cannot access my statement for this month.
So Neo said to chat with them regarding the issue, but the chat line isn't working. Unbelievable!
- Custer service is almost non existent
Preferred solution: An answer
User's recommendation: Worst service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winnipeg, Manitoba
Change phone number
- - Waiting to change my phone number after three calls; uploaded license photo and face video to access online banking due to unwanted payments.
Still waiting for my phone number to be changed.. ive now made 3 phone calls trying to change it.
Ive sent in a photo of my driver's license and a video of my face hoping it will be good enough so I can log into my online banking as I have payments I no longer want coming out of my account taking money out every month.. other then that I love banking with neo
- Easy to deal with
Preferred solution: Get my phone number changed on account so I can log into my online banking.
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Why are you only concerned with your compromised Neo Financial account and not the fact that some hacker probably has more of your information? You need to involve the police and see how/who is making these payments before real damage is done.